At Wimlove, we want you to love your new handbag, but if for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy. You can return items within 30 days of receiving your order for a full refund or exchange, provided the item is in its original, unused condition with all tags and packaging intact. To initiate a return, simply contact our customer service team, and they will guide you through the process.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product). Once your return is received and inspected, your refund will be processed, and a credit will be applied to your original method of payment. For any defective or damaged items, please reach out to us immediately, and we will resolve the issue as quickly as possible. Our goal is to ensure a hassle-free shopping experience and your complete satisfaction.